IP Support Consultant (level 1)

BIAT RH Consulting is recruiting : IP Support Consultant (level 1).

Your next adventure awaits here:

As part of an IP Support team, you will be the interface between customers, sales team and technical teams.

• You will be in charge of receiving incoming calls and emails, operational and technical support.
• You will respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker).
• You will be responsible for training customers online or onsite and for this, you must be able to transmit your know-how online using our tools.
• You will of course be trained in our technologies and largely supported by experienced support engineers who will pass on their know-how and "recipes" to you.
• With time, you will manage more and more complex problems on your own.
• You will have a key role as a real witness of the customer experience, you will communicate requests for improvement of our products.
• You may participate in the testing phases before the updates and take action on certain specific aspects.

The perfect match:

• Customer oriented or with significant experience (2 years minimum) in SaaS Customer relationship (B to B), you have a good ability to understand technical problems and bring a real interest to solve them.
• You are "Tech friendly" and have demonstrated your technical versatility in a customer interface role.
• Your writing skills are undeniable.
• Fluency in spoken French and English/ proficiency at written French and/or English are required.