DXC Technology recrute Help Desk Analyst (Italian, German, Dutch)
| Poste | Help Desk Analyst (Italian, German, Dutch) |
| Entreprise | DXC Technology |
| Adresse | Technopole Elghazala Ariana |
RESPONSIBILITIES
What You’ll Do
The Help Desk Analyst provides troubleshooting and technical support via phone, web-based tools, and email.
He or she provides voice-based and remote technical support to end users for all standard desktop issues and responds to queries. The Help Desk Level 1 will run diagnostic programs, isolates problems, determine and implement solutions. He or she must also be able to demonstrate the capability to achieve results under pressure in a fast-paced client-driven environment and have the ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
- IT Service Desk – provides first level technical support through phone, email and chat support (if applicable)
- Diagnoses and troubleshoots end-user desktop application issues and provides an appropriate solution
- Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). And Active Directory and Exchange preferred
- Communicates with customers at all levels of technical and non-technical skills sets
- Support for PCs, laptops, printers, cell phones, and tablets etc.
- Support end users in their use of applications such as Microsoft Office, VPN, Citrix, ect
Qualifications
What You’ll Need
- Sound understanding of customer support, operations, and processes
- Able to communicate effectively in French ( or other language supported) written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Nice to Have - Basic understanding of Service Desk metrics/SLA’s
- Minimum of 2-year experience working in an IT Service Desk/Inbound Call Center environment – preferred
- Experience using ITSM Ticketing tools (e.g. Service Now) to manage and track incidents preferred.
- Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school preferred
Type de poste
CDI
Comment postuler
Please send your CV to rihab.loukil@dxc.com
