DXC Technology recrute Help Desk Analyst (Italian, German, Dutch)

DXC Technology recrute Help Desk Analyst (Italian, German, Dutch)

Poste	Help Desk Analyst (Italian, German, Dutch)
Entreprise	DXC Technology
Adresse	Technopole Elghazala Ariana

RESPONSIBILITIES

What You’ll Do

The Help Desk Analyst provides troubleshooting and technical support via phone, web-based tools, and email.

He or she provides voice-based and remote technical support to end users for all standard desktop issues and responds to queries. The Help Desk Level 1 will run diagnostic programs, isolates problems, determine and implement solutions. He or she must also be able to demonstrate the capability to achieve results under pressure in a fast-paced client-driven environment and have the ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.

• IT Service Desk – provides first level technical support through phone, email and chat support (if applicable)
• Diagnoses and troubleshoots end-user desktop application issues and provides an appropriate solution
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). And Active Directory and Exchange preferred
• Communicates with customers at all levels of technical and non-technical skills sets
• Support for PCs, laptops, printers, cell phones, and tablets etc.
• Support end users in their use of applications such as Microsoft Office, VPN, Citrix, ect

Qualifications

What You’ll Need

• Sound understanding of customer support, operations, and processes
• Able to communicate effectively in French ( or other language supported) written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
  Nice to Have
• Basic understanding of Service Desk metrics/SLA’s
• Minimum of 2-year experience working in an IT Service Desk/Inbound Call Center environment – preferred
• Experience using ITSM Ticketing tools (e.g. Service Now) to manage and track incidents preferred.
• Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school preferred

Type de poste

CDI

Comment postuler

Please send your CV to rihab.loukil@dxc.com